1. Introduction
Student Link Education (“we”, “us”, or “our”) respects your privacy and is committed to protecting and handling personal information responsibly. This policy explains how we collect, use, share, store and protect information when you visit our website, contact us, submit enquiries or use our educational consultancy and related services. It applies to activities conducted under the Student Link Education brand, subject to applicable law. Where required, the relevant legal entity responsible for personal data processing will be identified through appropriate notices or service documentation.
2. Information We Collect
Depending on your interaction with us, we may collect personal and contact details; nationality and date of birth where necessary; academic records, qualifications and educational preferences; passport and identification documents; application forms, references and supporting documents; transaction references, invoices and receipts; communications and consultation notes; and technical information such as IP addresses, device details and cookies where applicable. We aim to collect only information reasonably necessary for legitimate educational, administrative, operational and legal purposes.
3. How We Use Personal Information
We may use information to respond to enquiries; provide educational counselling; recommend institutions and programmes; assess admission requirements; assist with applications and enrolment; communicate with educational institutions and authorised partners; process payments and eligible refunds; maintain business records; improve services; prevent fraud; meet legal obligations; and send promotional communications where legally permitted. Processing will rely on an appropriate lawful basis, including consent where required.
4. Sharing Personal Information
We may share relevant information with universities and colleges, authorised education partners, application processors, technology and communications providers, banks and payment providers, professional advisers and regulators where necessary or legally permitted. Authorised personnel may access information for legitimate operational purposes. We do not sell personal information. Independent third parties may process information under their own privacy policies; we remain responsible for our own legal obligations.
5. International Data Transfers
As an international education consultancy, we may process, access or transfer information internationally to coordinate applications, communicate with institutions and provide services. Where required, we will implement appropriate safeguards and comply with applicable international data-transfer requirements.
6. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. Access is restricted as appropriate. We retain information for as long as reasonably necessary for service delivery, administration, accounting, compliance, fraud prevention and dispute resolution. When no longer required, we take reasonable steps to delete or anonymise information, subject to legal obligations. No electronic system can be guaranteed completely secure.
7. Your Privacy Rights
Depending on applicable law, individuals may request access, correction or deletion; withdraw consent; object to or restrict certain processing; request portability; or complain to a competent authority. Rights are subject to legal conditions and exceptions. Deletion requests do not necessarily require removal of records lawfully retained for legal, accounting, contractual, fraud-prevention or dispute-resolution purposes. Contact info@studentlinkeducation.com. We may verify identity and will respond within applicable legal time limits.
8. Communications and Marketing
We may contact individuals about enquiries, applications and requested services. Where permitted, we may also share educational opportunities, scholarships, programmes and events. Individuals may opt out of promotional messages through unsubscribe methods or by contacting us. Opting out does not prevent necessary service communications.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies for functionality, security, performance and user experience. For non-essential analytics, advertising or tracking, we will provide information and consent choices as required by applicable law. Users may manage certain preferences through browser settings.
10. Information Relating to Minors
Where services involve prospective students under 18, we will obtain parental or guardian consent or authorisation where required by law and apply any additional legally required safeguards.
11. Third-Party Websites
Our website may link to educational institutions, government websites, payment providers and other independent services. These organisations have their own privacy practices. Users should review their policies before providing personal information.
12. Changes to This Privacy Policy
We may update this policy to reflect changes in services, operations, technology or law. Updated versions will be published with a revision date. Additional notice or consent will be provided where legally required.
13. Contact Us
Student Link Education | Email: info@studentlinkeducation.com | Website: www.studentlinkeducation.com. Additional information identifying the responsible data controller or legal entity will be provided where required. Nothing in this policy limits rights that cannot lawfully be excluded.